Service Review: Public Storage Pt 2 Moving Out


I previously posted the first part of my review of Public Storage based on setting up my account and moving in to the facility.

Now that I’ve moved out and closed my account, I want to give a follow up on how that whole process went.

Overall, I am very satisfied with Public Storage and the service I experienced with them, and I continue to recommend them to anyone who needs short-term storage. Luckily, by starting my tenancy in the “off-season” (before the summer months when the rent prices jumped as demand increased) I was able to save a ton of additional money as well.

As far as moving out goes, my only complaint is that Public Storage needs to get it’s policies straight and either have a standard across the entire chain or let each location set their own policies. It was a little confusing as to what I was supposed to do before moving out.

When I set up the account, the location manager told me that on move out day, I’d just need to come into the office once I moved out my stuff and then close the account. Then when I looked at the paper work from my contract, it said I needed to notify Public Storage seven days in advance of my move. On the website, the FAQs state that you just have to remove your lock and tell them you’re out, and no advanced notice is necessary. I called the customer service line seven days in advance just in case to let them know that I was planning to move out. The representative I spoke to told me I had to call the location at least 2-3 days in advance to let them know I was moving out. When I called the manager at the site, he let me know that all I had to do was come see him once I was moved out and no notice was necessary.

That was a little frustrating, but I just made sure I covered all my bases and everything was fine. For future Public Storage tenants, I’d just make sure to go by what your site manager says.

Moving out (besides the actual physical moving) was a breeze. Once everything was out and I removed my lock, I went into the office. The manager closed my account and printed a final invoice for me, and I was done. That took about two minutes. Then I was done. I haven’t had any issues at all.

If you’re looking for a great storage option, you should definitely check out Public Storage. Compare their rates to other companies in your area, and if it’s best deal out there, go for it.